Q: Why can't I sign in to BroadLEARN™?

• Are you a new user? You will need to use the new user section under the sign in tab before attempting to sign in.
  
  
• Check that the email address that you have typed in is the email address you have used to register with our program. If you have recently changed your email address, we recommend updating your user details.
  
  
• Ensure that you have entered the correct password.
  
  
• You may have incorrectly selected a product or country selection that you are not registered to use. Please ensure that you select your correct country, and the program which you have purchased a subscription for.
  
  
• Registration keys are not used to login. If you have been sent a registration key, you must first register as a new user and fill out your details.
  
  
• Have you typed the correct url into your browser? It is important that you use www.broadlearn.com/us/login.php to sign into your subscription.
  
  
• Your 12 month subscription may be expired.

Q: When I sign in to BroadLEARN™, I can only see a black screen.

• You may not have Flash Player installed. This plugin is required to view interactive content on the Internet. If you do not have Flash Player, or are unsure, please visit Adobe and download the Flash Player plugin.
  
  
• Your internet connection may be slow. If you are on a fast Broadband Internet or ADSL connection you should not experience download delays.

Q: Why haven't I received my username, password or registration key?

There are a number of reasons why delay may occur in the dispatch of your key. If you have ordered through a reseller, early childcare center or school, please contact this reseller regarding your purchase.

If you have ordered online and have not received your username details yet, it may be due to the following common reasons:

• Your credit card may have been declined due to expiry, incorrect or incomplete details supplied. If the details on your receipt are correct, please check with your bank.
  
  
• Our emails may be blocked by your spam filter. Please check the junk email folder of your email software.
  
  
• Incorrect email address supplied at transaction. Please check your transaction printout and contact us on to resolve this.
  
  
• We have experience with some ISP providers where our email was blocked or being returned as delay messages, please send email to your BroadLEARN™ registered email address from your other email address (such as Yahoo, Hotmail or Gmail). If you do not receive the email, we recommend you contacting your ISP provider and seek clarification of your email issue.
  
  
• Alternatively, you can email with your optional email address and we would be glad to re-send the login information to your other email address. Please include your Transaction Number, Receipt Number, and Your Registered Email address to haste the process of retrieving your account from our database.

If you have additional questions and require support services, and queries about our program please email